Shipping policy

Shipping Policy:

This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store, you accept the policies contained herein. Orders are shipped out within 1-2 business days (same day and next day shipping). Once shipped, wait times vary depending on your region and the shipping method you chose. 

Delivery Terms:

We use USPS, as shipping providers. Shipping costs are shown upfront when you pick a shipping method during the check-out process. All orders come with tracking numbers. You will receive your tracking number in the shipping confirmation e-mail. 

Change of Delivery Address:

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24hrs  of placing your order at Info@aluula.co  

Once your order is with the courier we are not responsible for your package.

Cancellations:
There are no cancellations allowed. See refund & exchange policy for further information.

Parcels Damaged In Transit:

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

Customer Support Email Us: Info@aluula.co